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Raffles Royale FAQs

Browse the Raffles Royale frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Checkin 1400

Checkout 10am

Q: Do you require a security bond upon check-in?

Bond is $100 - cash, transfer or c/c pre-authorisiation

Q: Is after hours check-in available?

After hours check-in using Late Arrivals button located at front of building .

Q: Can I have a late check-out?

Late checkout available if room is vacant

Q: When do I have to pay a deposit?

Pay deposit on booking, 1 night

Q: What are the reception hours?

Mon - Friday 0900 -1700 hrs

Sat 0900 till 1300

Sunday closed

Public holidays closed

After hours arrivals/ checkin available press bell at front intercom

Q: Can I book theme park tickets at reception?

Buy theme park tickets from stall in Surfers or online

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Wifi access from MYPORT hotspot. Fees apply.

Q: What facilities do you have?

Heated pool, 2 BBQs, outdoor spa, FOXTEL 

Q: Is there car parking available?

Complimentary undercover carpark for 1 car, 1.9 m height restriction 

Q: Is all linen provided?

Linen included, byo beach towel

Q: How often are the rooms serviced?

No servicing to rooms, independent travellers look after themselves

Q: Is the pool heated?

Heated pool and heated spa

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Surfers paradise 2 mins walk around the corner

Broadbeach 7 mins on tram

Q: Are there shops or restaurants nearby?

Lots of restaurants nearby, walking distance

Q: Is there public transport nearby?

Buses and tram next door

Q: What local attractions are in the area?

Q: How far away is the race track?

Race track walking distance across Chevron Island, 20 mins

Q: Where can I buy groceries locally?

Coles supermarket and Woolworths around the corner

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